Shipping & Returns
SHIPPING METHODS
WWW.KNOWMERCH.COM DELIVERS PARCELS ALL OVER THE WORLD VIA DHL EXPRESS, FEDEX OR UPS.
WE WILL TRY TO PROCESS ORDERS WITHIN 2 WORKING DAYS. HOWEVER, DURING SOME SEASONS ORDERS MIGHT SUFFER A SLIGHT DELAY DUE TO AN EXCESSIVE AMOUNT OF ORDERS BEING FILLED OUT. KNOWMERCH.COM WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY WEATHER CONDITIONS, INTERNATIONAL CUSTOMS ISSUES OR ANY OTHER CIRCUMSTANCES BEYOND THE CONTROL OF KNOWMERCH.
ALL SHIPMENTS ARE ACCOMPANIED WITH AN OFFICIAL INVOICE WITH THE EXACT DECLARED VALUE OF EACH ITEM IN EUROS. SALE AND DISCOUNTED ITEMS REFLECT DISCOUNTED PRICES. WORTH OF GOODS WILL BE PUBLICLY AVAILABLE ON THE PACKAGE’S INSERT FOR TAX REASONS ON ALL ORDERS. ONCE ORDERS ARE SENT THEY CAN NO LONGER BE CANCELLED AND CHANGE OF DELIVERY ADDRESS IS NO LONGER POSSIBLE, PLEASE MAKE SURE TO FILL OUT A CORRECT ADDRESS WHEN CHECKING OUT. ALL SALES ARE FINAL CURRENTLY.
SHIPPING INFORMATION
PLEASE NOTE THAT IN CASE THAT, FOR ANY REASON, CUSTOMER REFUSES THE DELIVERY OF THE PARCEL, SHIPPING COSTS AND IMPORT DUTY FEES RELATED TO THE AUTOMATIC RETURN OF THE PARCEL TO THE SENDER WILL BE CHARGED TO THE CUSTOMER.
KNOWMERCH.COM OFFERS DDP (DELIVERY DUTIES PAID) SHIPPING TO A FEW SELECTED COUNTRIES.
THIS MEANS TAXES, CUSTOM FEES AND IMPORT FEES FOR EUROPEAN UNION COUNTRIES, NEW EUROPE, SWITZERLAND, JAPAN, SOUTH KOREA, HONG KONG SAR, CANADA, CHINA MAINLAND, SINGAPORE, AUSTRALIA, BAHRAIN, TAIWAN REGION, THAILAND, TURKEY, UNITED ARAB EMIRATES AND THE UNITED STATES ARE INCLUDED.
SHIPMENTS TO DDU (DELIVERY DUTIES UNPAID) COUNTRIES MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY KNOWMERCH.
DEPENDING ON THE SHIPPING SERVICE SELECTED, ORDERS PLACED ON KNOWMERCH CAN BE DELIVERED ANY DAY OF THE WEEK. SHIPPING COSTS MAY VARY DEPENDING ON THE SERVICE SELECTED, THE SHIPPING ADDRESS AND WHERE THE PRODUCTS ARE SHIPPED FROM. SHIPPING OPTIONS AVAILABLE FOR YOUR ORDER AND DESTINATION WILL BE SHOWN AT CHECKOUT.
SHIPMENT TRACKING
WHEN THE ORDER WILL BE TENDERED TO THE COURIER, CUSTOMERS RECEIVE AN EMAIL FROM THE COURIER PROVIDING THE TRACKING NUMBER (AWB) RELATED TO THE ORDER. TO MONITOR THE STATUS OF YOUR ORDER, CUSTOMERS MAY VISIT THE COURIER WEBSITE AND INSERT THE AWB NUMBER IN THE “TRACK YOUR SHIPMENT” AREA”.
DELIVERY TIME
WWW.KNOWMERCH.COM PROCESSES ORDERS IN ITALY, MILAN FROM MONDAY TO FRIDAY.
WWW.KNOWMERCH.COM PROCESSES ORDERS WITHIN 48 HOURS OF THE ORDER’S PLACEMENT, OR THE NEXT AVAILABLE WORKING DAY. ORDERS PLACED FROM FRIDAY TO SUNDAY, OR HOLIDAY WILL BE PROCESSED THE FOLLOWING BUSINESS DAY. WWW.KNOWMERCH.COM CANNOT BE ACCOUNTABLE FOR CARRIER DELAYS OR DELAYS CAUSED BY HOLIDAYS, METEOROLOGICAL CONDITIONS, CUSTOMS INSPECTIONS AND OTHER CIRCUMSTANCES THAT ARE IRRELEVANT TO KNOWMERCH.COM'S CONTROL.
ONCE SHIPPED, ARRIVAL TIME OF PACKAGES MAY VARY FROM COUNTRY TO COUNTRY.
DELIVERY FOR SHIPMENTS ADDRESSED TO:
ITALY: APPROXIMATELY 2-4 WORKING DAYS (EXCLUDING THE ITALIAN ISLANDS WHICH MAY TAKE 2-3 WORKING DAYS).
EUROPEAN UNION: APPROXIMATELY 3-5 WORKING DAYS.
REST OF THE WORLD: APPROXIMATELY 4-5 WORKING DAYS OR LONGER.
RETURNS
CURRENTLY ALL SALES ARE FINAL.